Can The UPS Store® location at 3735 Franklin Rd SW ship fragile items like antiques or electronics?

Yes, our certified packing experts can professionally pack fragile items like antiques or electronics using custom materials, and the Pack & Ship Guarantee* covers the item’s value, packaging, and shipping costs when packed and shipped through us. This ensures your valuables are handled safely and protected from damage during transit. * Visit theupsstore.com/guarantee for full details.

Is there a fee to drop off pre-labeled UPS® packages at this Roanoke location?

Dropping off a pre-labeled, prepaid UPS package at The UPS Store is typically free of charge. Fees may apply only if you need additional services like packing, printing labels, or shipping upgrades.

Does this Roanoke location offer custom packaging for large or odd-shaped items?

Yes, we provide custom packaging services for large, fragile, or unusually shaped items. Our certified packing experts use specialized materials and techniques to help ensure your items are securely packed for shipping. This service is ideal for things like artwork, electronics, sports gear, or anything that doesn’t fit in a standard box.

What pre-labeled packages/shipments can I drop off at my The UPS Store® location?

The UPS Store locations only accept UPS® pre-labeled drop off packages/items/shipments.

How do I know if I have a UPS label?

UPS labels always begin with the number “1” and are followed by the letter “Z”. All UPS services are identified with “UPS”, then the service type.

I have a UPS label, do I need packaging for my drop off?

All UPS labels require packaging in order to move through our transit system. If you have a label, and need packaging, your local The UPS Store location has plenty of options, available for purchase, that will meet your shipping needs.

I have a UPS label, can I drop it off at any The UPS Store location?

Yes! All The UPS Store locations accept UPS drop offs (with the exception of certain hazardous materials and high-value items) and can offer a receipt to validate your transaction. Here is a list of UPS services accepted for drop offs: Domestic Shipping Options UPS Next Day Air® Early UPS Next Day Air® UPS Next Day Air Saver® UPS 2nd Day Air A.M.® UPS 2nd Day Air® UPS 3 Day Select® UPS® Ground International Shipping Options UPS Worldwide Express Plus® UPS Worldwide Express® UPS Worldwide Saver® UPS Worldwide Expedited® UPS Standard

I have a UPS label and my shipment is high-value (total contents valued over $1,000). Can I drop it off at any The UPS Store location?

No, The UPS Store locations cannot accept high-value UPS drop offs. Please contact 800-742-5877 to arrange for a dedicated UPS pickup.

I have a UPS label and my shipment contains hazardous materials, wine, and/or tobacco products. Can I drop off at any The UPS Store location?

No, The UPS Store locations cannot accept UPS drop offs with hazardous materials, wine, and/or tobacco products. Please contact 800-742-5877 to arrange for a dedicated UPS pickup and guidance for shipping regulated items.

Is the Notary Public** always available during all operating hours at 3735 Franklin Rd SW?

Notary services are offered at many The UPS Store® locations, but availability may vary. Since notaries public are scheduled based on staff availability, we recommend calling ahead or making an appointment to ensure a notary is available when you visit. ** Notary public at a The UPS Store location is not an attorney licensed to practice law in this State. He or she is not allowed to draft legal records, give advice on legal matters, including immigration, or charge a fee for those activities.

What is the process for opening a private mailbox at The UPS Store at 3735 Franklin Rd SW?

Opening a private mailbox is quick and straightforward. Just stop by our store with two valid forms of ID, complete a short mailbox agreement, and choose the mailbox size that fits your needs. Once your account is set up, you can start receiving mail and packages right away.

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Townside Festival Shopping Center (Roanoke) location?

High-resolution PDF files are preferred. For professionally designed or full-bleed pieces, print-ready PDF files should be set up in CMYK or approved spot colors (such as Pantone), include 1/8” bleed when artwork extends to the edge, and have a resolution of 300 DPI at full scale.

Can I get a print job finished (laminated, bound, or stapled) on-site at 3735 Franklin Rd SW?

Yes, most The UPS Store® locations can finish print jobs on-site with services like laminating, binding, and stapling. Availability may vary by store, call ahead if you need a specific finish option.

Does this Roanoke location handle large format printing for banners, posters, or blueprints?

Yes, we provide large format printing for banners, posters, and signs, with options like vinyl, mounting, and laminating. Blueprint and engineering printing services vary by location, so please contact us for availability.

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Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

Notary Hours

THE UPS STORE #2942

The UPS Store Townside Festival Shopping Center (Roanoke)

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Directions

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 3735 Franklin Rd SW. Locally owned and operated.

3735 Franklin Rd SW

Roanoke, VA 24014

Conveniently located in the Townside Festival shopping center near Montano's Restaurant as your UPS package drop-off location.

(540) 344-8881

(540) 344-0012

store2942@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

(540) 344-0012

store2942@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 3735 Franklin Rd SW. Locally owned and operated.

Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

Notary Hours

Get Directions

Design & Print Now

Schedule Appointment

Hours of Operation

The UPS Store Townside Festival Shopping Center (Roanoke)

Hours of Operation

Frequently Asked Questions

Shipping

Can The UPS Store® location at 3735 Franklin Rd SW ship fragile items like antiques or electronics?

Is there a fee to drop off pre-labeled UPS® packages at this Roanoke location?

Does this Roanoke location offer custom packaging for large or odd-shaped items?

What pre-labeled packages/shipments can I drop off at my The UPS Store® location?

How do I know if I have a UPS label?

I have a UPS label, do I need packaging for my drop off?

I have a UPS label, can I drop it off at any The UPS Store location?

I have a UPS label and my shipment is high-value (total contents valued over $1,000). Can I drop it off at any The UPS Store location?

I have a UPS label and my shipment contains hazardous materials, wine, and/or tobacco products. Can I drop off at any The UPS Store location?

Notary

Is the Notary Public** always available during all operating hours at 3735 Franklin Rd SW?

Mailboxes

What is the process for opening a private mailbox at The UPS Store at 3735 Franklin Rd SW?

Printing

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Townside Festival Shopping Center (Roanoke) location?

Can I get a print job finished (laminated, bound, or stapled) on-site at 3735 Franklin Rd SW?

Does this Roanoke location handle large format printing for banners, posters, or blueprints?