Retail Owner-Led — Sharing Stories from the Store

Meet The UPS Store Retail Owner, Joy Patton

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Synonyms for Joy: glee, delight, and happiness. These are the feelings you experience when you talk with Joy Patton, the infectiously friendly and helpful local retail owner of The UPS Store located at 1201 N 3rd Street, Philadelphia. Offering excellent customer service with a smile is her team's secret sauce.

The UPS Store Retail Owner, Joy Patton

Discovering More About Your Local Retail Owner

Synonyms for Joy: glee, delight, and happiness. These are the feelings you experience when you talk with Joy Patton, the infectiously friendly and helpful local retail owner of The UPS Store located at 1201 N 3rd Street, Philadelphia.

Embracing Life Changes

Joy was born on a California Army Base and for the first 16 years of her life, her family relocated each year, and subsequently she changed schools every year. She was a Junior in High School when her family settled in a suburb outside of Philadelphia. Not knowing what to do after high school, she joined the Army as part of the National Guard. After her military service, she landed a coveted customer service role for Exxon Mobil Oil. Joy built an impressive 19 year career at Exxon Mobil across various roles and many different cities.

The Aha Moment

In 2015 Joy shares how a "light bulb went off and I realized I wanted to own my own business." She spent two years methodically researching all types of franchisee businesses, such as beauty, food and eventually stumbled across The UPS Store; and was convinced this was best for her. After she selected the right location, she opened her doors for business in 2017.

When asked what makes her happy about her business, she eagerly replies "customer service is our thing!" Both Joy and her entire team take immense pride as a Black-owned business servicing their community. She beams when repeat customers come in and say daily, "we appreciate you!"

Both Joy and her entire team take immense pride as a Black-owned business servicing their community.

It's A Vibe

Offering excellent customer service with a smile is her team's secret sauce. There is no denying there's a great energy in the store, supported by many 5-star reviews. Her team thrives with hands-on and online training, and Joy is proud that her younger cousins, nieces and even her mom work at the store.

Sharing Joy In the Community

Joy takes this great energy and spreads it in the community as well, by doing speaking engagements at local schools and getting involved with local clothing and food drives.

Unwinding

When Joy is not at the store, she can be found enjoying downtime with her recently rescued adorable puppy named Jeff. Joy is an avid music connoisseur across many genres. With several thousand songs in her playlists, one shouldn't be surprised to learn her secret talent is that she can practically recite all of the lyrics from any of the 1980's R&B and Pop songs.

Next time you are in her store, say hello to Joy and ask her how Jeff is doing.

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