Are The UPS Store® locations open longer during the holidays?

Many The UPS Store locations offer extended hours during the holiday season to help with your holiday packing and shipping needs. Because hours can vary by location, we recommend using our store locator to find your nearest location and check its current holiday hours.

How can my local The UPS Store location help reduce holiday shipping stress for small business owners?

Holiday demand can create operational challenges for growing businesses. Your local The UPS Store location provides access to packing expertise, shipping services, printing solutions, and business support services that help simplify day-to-day operations during peak shopping periods.

How can my local The UPS Store® location help me manage my holiday shipping?

Your local The UPS Store location can help make holiday shipping easier with professional packing services by The UPS Store Certified Packing Experts®, a variety of shipping options, mailbox services, and expert support all in one convenient location. Whether you're sending gifts to loved ones, shipping important packages, or preparing for the holiday rush, our team can help you find the right services to keep your holiday shipments on track.

Can my local The UPS Store location help my small business handle increased holiday order volume?

Yes. During the busy holiday season, your local The UPS Store location can help small businesses save time by handling packing, shipping, printing, and more. Instead of managing every shipment in-house, business owners can leverage our services to support seasonal growth and focus on serving customers.

What packing services does my local The UPS Store location offer for holiday shipments?

Professional packing services are available for items ranging from retail merchandise and gift baskets to fragile and oddly-shaped products. We offer more than 20 standard box sizes, in addition to custom boxing for uniquely shaped items. Our certified packing experts can recommend packaging materials and packing methods designed to help protect items during transit.

Can my local The UPS Store location help protect fragile holiday gifts during shipping?

Yes. If you’re shipping ornaments, candles, glassware, electronics, collectibles, or other delicate products, your local The UPS Store location can provide professional packing services and packaging materials designed to help minimize the risk of damage during holiday transit. We use effective packaging materials, including specialized packaging that helps keep your most valuable shipments secure.

Can my local The UPS Store location help me ship products across the United States during the holidays?

Your local The UPS Store location offers a variety of domestic shipping options, helping businesses deliver products nationwide. Whether customers need standard delivery or expedited service, our team can help identify the shipping solution that best fits your holiday fulfillment strategy.

What if my holiday gift doesn't fit in a standard box?

Your local The UPS Store location can help package oddly shaped, oversized, or specialty holiday gifts, making it easier to send unique presents to friends and family. At The UPS Store, we offer more than 20 standard box sizes, in addition to custom boxing for uniquely shaped items. We also pride ourselves on using effective packaging materials, including specialized packaging that helps keep your most valuable shipments secure.

What is the last day to ship holiday gifts for delivery by Christmas?

Shipping deadlines vary each year and depend on your destination, shipping service, and package details. To help ensure your gifts arrive by Christmas, we recommend checking the latest holiday shipping schedule and planning ahead whenever possible. For the most up-to-date holiday shipping deadlines, visit our holiday shipping page and review the recommended ship-by dates for your preferred service. Shipping early can help avoid last-minute stress and keep your holiday deliveries on track.

Can my local The UPS Store location pack and ship my holiday gifts?

Yes! Your local The UPS Store location offers professional packing and shipping services to help make holiday gift-giving easier. Trained associates can carefully pack items of all shapes and sizes using quality packing materials and help you choose the shipping option that best fits your needs and timeline. For added peace of mind, ask about The Pack & Ship Guarantee *, which helps protect eligible items that are packed and shipped by associates at The UPS Store location. If you need faster delivery, you can also explore the Air Shipping Guarantee for eligible shipments. Simply bring in your gifts, and we'll help pack, ship, and track them so they arrive ready for the holiday season.

How can my local The UPS Store location help reduce holiday shipping stress for small business owners?

Holiday demand can create operational challenges for growing businesses. Your local The UPS Store location provides access to packing expertise, shipping services, printing solutions, and business support services that help simplify day-to-day operations during peak shopping periods.

Can my local The UPS Store location help me with holiday returns?

Yes! Your local The UPS Store location can help make holiday returns simple and convenient. Many locations accept pre-labeled return packages, provide packaging supplies for purchase, and offer professional packing services if your item needs to be securely packed before being returned. Simply bring in your return item, and associates can help you prepare it for shipment so you can check one more holiday task off your list.

What is The UPS Store Pack & Ship Guarantee?

When your item is professionally packed and shipped by participating The UPS Store locations using approved packing materials, it may be covered by the Pack & Ship Guarantee. This added protection can provide peace of mind during the holiday season when you're shipping important gifts and valuable items. Visit theupsstore.com/guarantee for full details.

Why should I use the Pack & Ship Guarantee for holiday gifts?

Holiday gifts are often fragile, sentimental, or high-value items. Having your shipment professionally packed by The UPS Store experts can help protect your items in transit and provide additional confidence when sending gifts to friends and family. Visit theupsstore.com/guarantee for full details.

Can my local The UPS Store location help me ship last-minute holiday gifts?

Yes! Your local The UPS Store location offers a variety of expedited air shipping options, including UPS Next Day Air® and UPS 2nd Day Air®, to help customers meet important holiday delivery deadlines. For added peace of mind, eligible shipments may qualify for the Air Shipping Guarantee **, which provides a delivery-time commitment and helps ensure your time-sensitive holiday gifts stay on schedule. Associates can help you choose the fastest available service for your needs and explain available guarantee options.

Which Air Shipping service is best for urgent holiday deliveries?

The best option depends on when your package needs to arrive. The UPS Store network offers several expedited services, including UPS Next Day Air® and UPS 2nd Day Air®, to help meet tight holiday timelines. If your shipment qualifies, the Air Shipping Guarantee provides an added layer of confidence with a delivery-time commitment for eligible air shipments. An associate can help you compare delivery speeds, review guarantee eligibility, and select the service that best fits your deadline and budget.

How can The UPS Store network help my small business holiday marketing efforts?

The UPS Store network offers printing and marketing solutions that can support holiday promotions. Businesses can create postcards, flyers, banners, brochures, signs, and other marketing materials to promote seasonal sales and events.

Can The UPS Store network help me create custom holiday cards?

Yes. The UPS Store network offers printing services for personalized holiday cards, family greetings, seasonal announcements, and thank-you cards. Whether you're sending cards to loved ones or customers, custom printing can help make your message more memorable.

Where can I print holiday party invitations?

The UPS Store network can help you print holiday party invitations for family gatherings, corporate events, neighborhood celebrations, and seasonal fundraisers. Choose from a variety of paper stocks and finishing options to match your holiday theme.

Can a mailbox help me manage holiday package deliveries?

Yes. If you're expecting multiple gifts, online shopping orders, or seasonal shipments, a mailbox can provide a convenient and secure destination for deliveries throughout the holidays.

How can mailbox services help my small business during the holiday season?

A mailbox at your local The UPS Store location provides a professional business address and will receive your mail and packages from all carriers. During high-volume periods, mailbox services can help businesses manage incoming shipments, returns, and business correspondence more efficiently.

Can The UPS Store network help me prepare for holiday travel?

Yes. Participating locations offer passport photo services, making it easier to prepare for holiday vacations, international travel, family visits, or year-end trips.

Can I get documents notarized before the holidays?

Yes. Whether you're finalizing end-of-year paperwork, travel authorizations, estate documents, or business agreements, notary services*** can help you complete important tasks before the holiday rush.

Can The UPS Store® location at 311 East 5th St ship fragile items like antiques or electronics?

Yes, our certified packing experts can professionally pack fragile items like antiques or electronics using custom materials, and the Pack & Ship Guarantee* covers the item’s value, packaging, and shipping costs when packed and shipped through us. This ensures your valuables are handled safely and protected from damage during transit. * Visit theupsstore.com/guarantee for full details.

Is there a fee to drop off pre-labeled UPS® packages at this Charlotte location?

Dropping off a pre-labeled, prepaid UPS package at The UPS Store is typically free of charge. Fees may apply only if you need additional services like packing, printing labels, or shipping upgrades.

Does this Charlotte location offer custom packaging for large or odd-shaped items?

Yes, we provide custom packaging services for large, fragile, or unusually shaped items. Our certified packing experts use specialized materials and techniques to help ensure your items are securely packed for shipping. This service is ideal for things like artwork, electronics, sports gear, or anything that doesn’t fit in a standard box.

What pre-labeled packages/shipments can I drop off at my The UPS Store® location?

The UPS Store locations only accept UPS® pre-labeled drop off packages/items/shipments.

How do I know if I have a UPS label?

UPS labels always begin with the number “1” and are followed by the letter “Z”. All UPS services are identified with “UPS”, then the service type.

I have a UPS label, do I need packaging for my drop off?

All UPS labels require packaging in order to move through our transit system. If you have a label, and need packaging, your local The UPS Store location has plenty of options, available for purchase, that will meet your shipping needs.

I have a UPS label, can I drop it off at any The UPS Store location?

Yes! All The UPS Store locations accept UPS drop offs (with the exception of certain hazardous materials and high-value items) and can offer a receipt to validate your transaction. Here is a list of UPS services accepted for drop offs: Domestic Shipping Options UPS Next Day Air® Early UPS Next Day Air® UPS Next Day Air Saver® UPS 2nd Day Air A.M.® UPS 2nd Day Air® UPS 3 Day Select® UPS® Ground International Shipping Options UPS Worldwide Express Plus® UPS Worldwide Express® UPS Worldwide Saver® UPS Worldwide Expedited® UPS Standard

I have a UPS label and my shipment is high-value (total contents valued over $1,000). Can I drop it off at any The UPS Store location?

No, The UPS Store locations cannot accept high-value UPS drop offs. Please contact 800-742-5877 to arrange for a dedicated UPS pickup.

I have a UPS label and my shipment contains hazardous materials, wine, and/or tobacco products. Can I drop off at any The UPS Store location?

No, The UPS Store locations cannot accept UPS drop offs with hazardous materials, wine, and/or tobacco products. Please contact 800-742-5877 to arrange for a dedicated UPS pickup and guidance for shipping regulated items.

Is the Notary Public** always available during all operating hours at 311 East 5th St?

Notary services are offered at many The UPS Store® locations, but availability may vary. Since notaries public are scheduled based on staff availability, we recommend calling ahead or making an appointment to ensure a notary is available when you visit. ** Notary public at a The UPS Store location is not an attorney licensed to practice law in this State. He or she is not allowed to draft legal records, give advice on legal matters, including immigration, or charge a fee for those activities.

What is the process for opening a private mailbox at The UPS Store at 311 East 5th St?

Opening a private mailbox is quick and straightforward. Just stop by our store with two valid forms of ID, complete a short mailbox agreement, and choose the mailbox size that fits your needs. Once your account is set up, you can start receiving mail and packages right away.

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Charlotte location?

High-resolution PDF files are preferred. For professionally designed or full-bleed pieces, print-ready PDF files should be set up in CMYK or approved spot colors (such as Pantone), include 1/8” bleed when artwork extends to the edge, and have a resolution of 300 DPI at full scale.

Can I get a print job finished (laminated, bound, or stapled) on-site at 311 East 5th St?

Yes, most The UPS Store® locations can finish print jobs on-site with services like laminating, binding, and stapling. Availability may vary by store, call ahead if you need a specific finish option.

Does this Charlotte location handle large format printing for banners, posters, or blueprints?

Yes, we provide large format printing for banners, posters, and signs, with options like vinyl, mounting, and laminating. Blueprint and engineering printing services vary by location, so please contact us for availability.

We're open 7 days a week

Sending Holiday Cheer

There’s more in store this holiday with the Pack & Ship Guarantee* only at The UPS Store. Your gifts arrive safe, or your money back*. And, get 20% off packing services, terms and conditions apply.

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Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

Notary Hours - Available 7 Days

THE UPS STORE #7931

The UPS Store Charlotte

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Directions

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 311 East 5th St. Locally owned and operated.

311 East 5th St

Charlotte, NC 28202

located inside the SpringHill Suites City Center, across the street from the Spectrum Center

(980) 316-7931

(980) 501-7932

store7931@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

(980) 501-7932

store7931@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 311 East 5th St. Locally owned and operated.

Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

Notary Hours - Available 7 Days

Get Directions

Design & Print Now

Schedule Appointment

Hours of Operation

The UPS Store Charlotte

Hours of Operation

Frequently Asked Questions

More In Store This Holiday

Are The UPS Store® locations open longer during the holidays?

How can my local The UPS Store location help reduce holiday shipping stress for small business owners?

How can my local The UPS Store® location help me manage my holiday shipping?

Can my local The UPS Store location help my small business handle increased holiday order volume?

What packing services does my local The UPS Store location offer for holiday shipments?

Can my local The UPS Store location help protect fragile holiday gifts during shipping?

Can my local The UPS Store location help me ship products across the United States during the holidays?

What if my holiday gift doesn't fit in a standard box?

What is the last day to ship holiday gifts for delivery by Christmas?

Can my local The UPS Store location pack and ship my holiday gifts?

How can my local The UPS Store location help reduce holiday shipping stress for small business owners?

Can my local The UPS Store location help me with holiday returns?

What is The UPS Store Pack & Ship Guarantee?

Why should I use the Pack & Ship Guarantee for holiday gifts?

Can my local The UPS Store location help me ship last-minute holiday gifts?

Which Air Shipping service is best for urgent holiday deliveries?

How can The UPS Store network help my small business holiday marketing efforts?

Can The UPS Store network help me create custom holiday cards?

Where can I print holiday party invitations?

Can a mailbox help me manage holiday package deliveries?

How can mailbox services help my small business during the holiday season?

Can The UPS Store network help me prepare for holiday travel?

Can I get documents notarized before the holidays?

Shipping

Can The UPS Store® location at 311 East 5th St ship fragile items like antiques or electronics?

Is there a fee to drop off pre-labeled UPS® packages at this Charlotte location?

Does this Charlotte location offer custom packaging for large or odd-shaped items?

What pre-labeled packages/shipments can I drop off at my The UPS Store® location?

How do I know if I have a UPS label?

I have a UPS label, do I need packaging for my drop off?

I have a UPS label, can I drop it off at any The UPS Store location?

I have a UPS label and my shipment is high-value (total contents valued over $1,000). Can I drop it off at any The UPS Store location?

I have a UPS label and my shipment contains hazardous materials, wine, and/or tobacco products. Can I drop off at any The UPS Store location?

Notary

Is the Notary Public** always available during all operating hours at 311 East 5th St?

Mailboxes

What is the process for opening a private mailbox at The UPS Store at 311 East 5th St?

Printing

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Charlotte location?

Can I get a print job finished (laminated, bound, or stapled) on-site at 311 East 5th St?

Does this Charlotte location handle large format printing for banners, posters, or blueprints?