Can The UPS Store® location on ship fragile items like antiques or electronics?

Yes, our certified packing experts can professionally pack fragile items like antiques or electronics using custom materials, and the Pack & Ship Guarantee* covers the item’s value, packaging, and shipping costs when packed and shipped through us. This ensures your valuables are handled safely and protected from damage during transit. * Visit theupsstore.com/guarantee for full details.

Is there a fee to drop off pre-labeled UPS® packages at this Charlotte location?

Dropping off a pre-labeled, prepaid UPS package at The UPS Store is typically free of charge. Fees may apply only if you need additional services like packing, printing labels, or shipping upgrades.

Does this Charlotte location offer custom packaging for large or odd-shaped items?

Yes, we provide custom packaging services for large, fragile, or unusually shaped items. Our certified packing experts use specialized materials and techniques to help ensure your items are securely packed for shipping. This service is ideal for things like artwork, electronics, sports gear, or anything that doesn’t fit in a standard box.

Is the Notary Public** always available during all operating hours at 311 East 5th St?

Notary services are offered at many The UPS Store® locations, but availability may vary. Since notaries public are scheduled based on staff availability, we recommend calling ahead or making an appointment to ensure a notary is available when you visit. ** Notary public at a The UPS Store location is not an attorney licensed to practice law in this State. He or she is not allowed to draft legal records, give advice on legal matters, including immigration, or charge a fee for those activities.

What is the process for opening a private mailbox at The UPS Store at 311 East 5th St?

Opening a private mailbox is quick and straightforward. Just stop by our store with two valid forms of ID, complete a short mailbox agreement, and choose the mailbox size that fits your needs. Once your account is set up, you can start receiving mail and packages right away.

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Charlotte location?

High-resolution PDF files are preferred. For professionally designed or full-bleed pieces, print-ready PDF files should be set up in CMYK or approved spot colors (such as Pantone), include 1/8” bleed when artwork extends to the edge, and have a resolution of 300 DPI at full scale.

Can I get a print job finished (laminated, bound, or stapled) on-site at 311 East 5th St?

Yes, most The UPS Store® locations can finish print jobs on-site with services like laminating, binding, and stapling. Availability may vary by store, call ahead if you need a specific finish option.

Does this Charlotte location handle large format printing for banners, posters, or blueprints?

Yes, we provide large format printing for banners, posters, and signs, with options like vinyl, mounting, and laminating. Blueprint and engineering printing services vary by location, so please contact us for availability.

We're open 7 days a week

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Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

THE UPS STORE #7931

The UPS Store Charlotte

Call Us

Directions

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 311 East 5th St. Locally owned and operated.

311 East 5th St

Charlotte, NC 28202

located inside the SpringHill Suites City Center, across the street from the Spectrum Center

(980) 316-7931

(980) 501-7932

store7931@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

(980) 501-7932

store7931@theupsstore.com

Estimate Shipping Cost

Schedule Appointment

Get directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit us at 311 East 5th St. Locally owned and operated.

Hours of Operation

Store Hours - Open 7 Days

UPS Air Pickup Times

UPS Ground Pickup Times

Get Directions

Schedule Appointment

Hours of Operation

The UPS Store Charlotte

Hours of Operation

Frequently Asked Questions

Shipping

Can The UPS Store® location on ship fragile items like antiques or electronics?

Is there a fee to drop off pre-labeled UPS® packages at this Charlotte location?

Does this Charlotte location offer custom packaging for large or odd-shaped items?

Notary

Is the Notary Public** always available during all operating hours at 311 East 5th St?

Mailboxes

What is the process for opening a private mailbox at The UPS Store at 311 East 5th St?

Printing

What file types (e.g., PDF, JPEG) should I use when sending documents for printing at your Charlotte location?

Can I get a print job finished (laminated, bound, or stapled) on-site at 311 East 5th St?

Does this Charlotte location handle large format printing for banners, posters, or blueprints?