International Shipping

Yes. Our The UPS Store^® location at 2263 Randall Rd in Carpentersville is capable of shipping large or odd-shaped items internationally. Large or odd-shaped items (e.g., furniture) often require specialized packaging, especially when traveling via different modes of transport to international destinations. Our The UPS Store Carpentersville location offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. We can advise you on the best packaging method for your item(s) shipping internationally.

Delivery time depends on the shipping service you purchase and the international destination. Our The UPS Store location in Carpentersville offers a variety of international shipping options so that you can choose the service that best meets your needs. Choose from one of the following guaranteed UPS^® delivery options:
• UPS Worldwide Express^®
• UPS Worldwide Express Plus^®
• UPS Worldwide Expedited^®
• UPS Worldwide Saver^®
• UPS Standard to Mexico or Canada.

Contact us at or 8125@theupsstore.com immediately to ask about the possibility of a service upgrade. If you did not ship your item(s) at our The UPS Store location at 2263 Randall Rd in Carpentersville, contact the shipping carrier directly.

Contact us immediately at or 8125@theupsstore.com if we shipped your item(s) to ask about the possibility of an address correction. If you did not ship your item(s) at our The UPS Store location at 2263 Randall Rd in Carpentersville, contact the shipping carrier directly.

Contact us immediately at or 8125@theupsstore.com if we shipped your item(s) to ask about the possibility of re-routing your shipment. If you did not ship your item(s) at this The UPS Store location at 2263 Randall Rd in Carpentersville, contact the shipping carrier directly.

For UPS shipments, UPS offers a service called UPS Delivery Intercept^® , which allows the associates at this location to help you maintain control of packages shipped from this location as they move through the UPS network. This fee-based service allows us to request the intercept of packages prior to delivery, providing greater flexibility in managing shipping needs. When you select UPS Delivery Intercept, we can request that UPS perform one of the following actions: return to sender, deliver to another address, or reschedule delivery. To find out more about UPS Delivery Intercept and how to intercept a package, contact us at or 8125@theupsstore.com.

Duties are fees imposed by customs on imported merchandise. The applicable charges will be based on the value and/or gross weight and may differ according to the items being sent and destination country or territory. Depending on the situation, the receiver and sometimes, the shipper, will be responsible for paying the duties and fees. Fees are implemented by the customs broker or agent upon entering the destination country. Contact us at or 8125@theupsstore.com for help understanding the details for your international shipment.

For details on duties, taxes and fees for your international shipment, contact us at or 8125@theupsstore.com.

To help reduce the chances of holds on your international shipment, our associates at at this The UPS Store Carpentersville location could help you look into which items may be prohibited from entering a country, or specific restrictions you need to be aware of prior to shipping abroad. You will also need to complete required international shipping documents for customs clearance, which we could provide and assist with when you visit us at at 2263 Randall Rd in Carpentersville.

If you shipped your item(s) from this The UPS Store location at 2263 Randall Rd in Carpentersville, we will contact you and provide you the different options that are available, depending on your shipment and the destination country.

Each carrier offers a declared value program. Contact us at or 8125@theupsstore.com for details, including declared value pricing, restrictions and limitations for your international shipment, provided we shipped your item(s).

If you are the sender, immediately notify The UPS Store location at at 2263 Randall Rd in Carpentersville to report a damaged shipment and begin the claim process, provided that we processed the shipment. Have the recipient save all packaging material including the shipping box, as well as the damaged item(s) that was shipped. Once we report the damaged package, the carrier that shipped your package should initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

If you are the recipient of the international shipment, contact the sender of the shipment to inform them that the shipment arrived damaged. If the sender shipped the item from a The UPS Store location, they will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material and the shipping box, as well as the damaged item(s) that was shipped, and do not discard these items until the claim has been finalized because the carrier may require them to approve and pay your claim .

If you are the sender, immediately notify our The UPS Store location at 2263 Randall Rd in Carpentersville to report the lost or stolen shipment and begin the claim process, provided that we processed the shipment. Once we report the lost/stolen package, the carrier that shipped your item(s) should initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

If you are the recipient of the international shipment, contact the sender of the shipment to inform them that the shipment is lost or stolen. If the sender shipped the item from a The UPS Store, they will need to notify The UPS Store location from which the item was shipped to report the lost or stolen shipment and begin the claim process.

If you are the sender, immediately contact The UPS Store location at 2263 Randall Rd in Carpentersville to report the late arrival of your shipment, provided that we processed the shipment. For UPS shipments, the sender may be entitled to a UPS Guaranteed Service Refund. Our The UPS Store location at 2263 Randall Rd in Carpentersville will be able to submit a UPS Guaranteed Service Refund request for eligible service refunds on your shipment.

If you are the recipient of a late international shipment, contact the sender of the shipment. If the sender shipped the item from a The UPS Store, they must immediately notify The UPS Store location that shipped the item(s) about the late arrival.