Question 1

Can you ship large or odd-shaped items internationally?

Accepted Answer

Yes. Our The UPS Store® location at 288 Hawthorn Village Commons in Vernon Hills is capable of shipping large or odd-shaped items internationally. Large or odd-shaped items (e.g., furniture) often require specialized packaging, especially when traveling via different modes of transport to international destinations. Our The UPS Store Hawthorn Mall location offers custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. We can advise you on the best packaging method for your item(s) shipping internationally.

Question 2

How long will it take for my shipment to arrive at its international destination?

Accepted Answer

Delivery time depends on the shipping service you purchase and the international destination. Our The UPS Store location in Vernon Hills offers a variety of international shipping options so that you can choose the service that best meets your needs. Choose from one of the following guaranteed UPS® delivery options: 
•	UPS Worldwide Express®
•	UPS Worldwide Express Plus®
•	UPS Worldwide Expedited®
•	UPS Worldwide Saver®
•	UPS Standard to Mexico or Canada.

Question 3

Can I upgrade the service level of my international shipment while in route?

Accepted Answer

Contact us at (224) 513-5313 or store7555@theupsstore.com immediately to ask about the possibility of a service upgrade. If you did not ship your item(s) at our The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills, contact the shipping carrier directly.

Question 4

How do I change the address on my shipment?

Accepted Answer

Contact us immediately at (224) 513-5313 or store7555@theupsstore.com if we shipped your item(s) to ask about the possibility of an address correction. If you did not ship your item(s) at our The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills, contact the shipping carrier directly.

Question 5

Can I re-route my shipment while in transit?

Accepted Answer

Contact us immediately at (224) 513-5313 or store7555@theupsstore.com if we shipped your item(s) to ask about the possibility of re-routing your shipment. If you did not ship your item(s) at this The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills, contact the shipping carrier directly.

For UPS shipments, UPS offers a service called UPS Delivery Intercept®, which allows the associates at this location to help you maintain control of packages shipped from this location as they move through the UPS network. This fee-based service allows us to request the intercept of packages prior to delivery, providing greater flexibility in managing shipping needs. When you select UPS Delivery Intercept, we can request that UPS perform one of the following actions:  return to sender, deliver to another address, or reschedule delivery. To find out more about UPS Delivery Intercept and how to intercept a package, contact us at (224) 513-5313 or store7555@theupsstore.com.

Question 6

What are duties, taxes and fees?

Accepted Answer

Duties are fees imposed by customs on imported merchandise. The applicable charges will be based on the value and/or gross weight and may differ according to the items being sent and destination country or territory. Depending on the situation, the receiver and sometimes, the shipper, will be responsible for paying the duties and fees. Fees are implemented by the customs broker or agent upon entering the destination country. Contact us at (224) 513-5313 or store7555@theupsstore.com for help understanding the details for your international shipment.

Question 7

How do I find out which duties, taxes and fees apply to my international shipment?

Accepted Answer

For details on duties, taxes and fees for your international shipment, contact us at (224) 513-5313 or store7555@theupsstore.com.

Question 8

How do I know my international shipment will clear customs?

Accepted Answer

To help reduce the chances of holds on your international shipment, our associates at at this The UPS Store Hawthorn Mall location could help you look into which items may be prohibited from entering a country, or specific restrictions you need to be aware of prior to shipping abroad. You will also need to complete required international shipping documents for customs clearance, which we could provide and assist with when you visit us at at 288 Hawthorn Village Commons in Vernon Hills.

Question 9

What should I do if my international shipment does not clear customs?

Accepted Answer

If you shipped your item(s) from this The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills, we will contact you and provide you the different options that are available, depending on your shipment and the destination country.

Question 10

How can I protect the value of my international shipment?

Accepted Answer

Each carrier offers a declared value program. Contact us at (224) 513-5313 or store7555@theupsstore.com for details, including declared value pricing, restrictions and limitations for your international shipment, provided we shipped your item(s).

Question 11

What should I do if my international shipment arrived damaged?

Accepted Answer

If you are the sender, immediately notify our The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills to report the lost or stolen shipment and begin the claim process, provided that we processed the shipment. Once we report the lost/stolen package, the carrier that shipped your item(s) should initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

If you are the recipient of the international shipment, contact the sender of the shipment to inform them that the shipment is lost or stolen. If the sender shipped the item from a The UPS Store, they will need to notify The UPS Store location from which the item was shipped to report the lost or stolen shipment and begin the claim process.

If you are the recipient of the international shipment, contact the sender of the shipment to inform them that the shipment arrived damaged. If the sender shipped the item from a The UPS Store location, they will need to notify The UPS Store location that shipped the item(s) to report a damaged shipment and begin the claim process. Remember to save all packaging material and the shipping box, as well as the damaged item(s) that was shipped, and do not discard these items until the claim has been finalized because the carrier may require them to approve and pay your claim .

Question 12

What should I do if my international shipment is lost or stolen?

Accepted Answer

If you are the sender, immediately notify our The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills to report the lost or stolen shipment and begin the claim process, provided that we processed the shipment. Once we report the lost/stolen package, the carrier that shipped your item(s) should initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

If you are the recipient of the international shipment, contact the sender of the shipment to inform them that the shipment is lost or stolen. If the sender shipped the item from a The UPS Store, they will need to notify The UPS Store location from which the item was shipped to report the lost or stolen shipment and begin the claim process.

Question 13

What should I do if my international shipment arrived late?

Accepted Answer

If you are the sender, immediately contact The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills to report the late arrival of your shipment, provided that we processed the shipment. For UPS shipments, the sender may be entitled to a UPS Guaranteed Service Refund. Our The UPS Store location at 288 Hawthorn Village Commons in Vernon Hills will be able to submit a UPS Guaranteed Service Refund request for eligible service refunds on your shipment.

If you are the recipient of a late international shipment, contact the sender of the shipment. If the sender shipped the item from a The UPS Store, they must immediately notify The UPS Store location that shipped the item(s) about the late arrival.

If you are the recipient of a late international shipment, contact the sender of the shipment. If the sender shipped the item from a The UPS Store, they must immediately notify The UPS Store location that shipped the item(s) about the late arrival.

Day of the Week	Hours
Monday	8:30 AM - 7:00 PM
Tuesday	8:30 AM - 7:00 PM
Wednesday	8:30 AM - 7:00 PM
Thursday	8:30 AM - 7:00 PM
Friday	8:30 AM - 7:00 PM
Saturday	9:00 AM - 4:00 PM
Sunday	10:00 AM - 3:00 PM

International Shipping

Hours of Operation