Question 1

Can you pack my item(s) for shipment?

Accepted Answer

Yes. We are staffed with certified packing experts who take great care in helping secure your item(s) for shipping. We uphold quality packing standards for the safe arrival of your item(s) when you ship.

Question 2

Can I purchase packing supplies?

Accepted Answer

Yes. We offer a wide range of boxes and packaging materials for purchase, whether you are looking for do-it-yourself packaging, or you prefer to let our certified packing experts take care of the job. We’ve got everything from boxes, bubble cushioning and retention packaging, to tape, markers and bubble mailers. Just ask our certified packing experts for advice on what supplies will best suit your needs.

Question 3

Do I have to pack my item at your The UPS Store® location, or can I bring it in already packed?

Accepted Answer

You can bring your item in already packed, or our certified packing experts can help you properly pack it. When you let us handle the packing and shipping, you get added confidence and peace of mind with our Pack & Ship Guarantee.

Question 4

Can I insure my shipment?

Accepted Answer

Each carrier offers a declared value program. Contact us at (219) 464-4245 or store2049@theupsstore.com for details, including declared value pricing, restrictions and limitations.

Question 5

How do I track my package?

Accepted Answer

Use the package tracking feature on this website. Make sure you have your tracking number readily available. If you don’t, contact us at (219) 464-4245 or store2049@theupsstore.com. If you did not ship your item(s) with us, contact the shipping carrier directly to obtain your tracking number.

Question 6

Can I get email notification of my shipment’s progress or status?

Accepted Answer

Yes. Simply provide your email address to a The UPS Store associate when processing your shipment and ask to receive email notifications.

Question 7

Can I send my shipment to you to hold for pickup?

Accepted Answer

If you are a current mailbox holder, we will receive and hold your packages for pickup, subject to storage fees and other conditions (as applicable). If you are not a current mailbox holder, you can contact us at (219) 464-4245 or store2049@theupsstore.com to inquire about receiving your shipment and any applicable fees.

Question 8

Can I drop-off a package?

Accepted Answer

Yes. We are an approved drop-off location for UPS® shipments. To drop off a package, visit us at 1101 Cumberland Crossing Dr, Valparaiso, IN and speak with one of our shipping experts. Drop-off packages should have a shipping label affixed to the package and be securely closed/taped prior to dropping off a package at our location.

Question 9

Can you ship large or odd-shaped items?

Accepted Answer

Yes. Depending on the item you need to ship, and its size and weight, we have different options to pack and ship large or odd-shaped items (e.g., furniture). Large or odd-shaped items (e.g., furniture) often require specialized packaging and we’re able to help with custom handling and packaging, from blanket wrap to custom cartons, crating, shrink-wrapping and palletizing. Contact us at (219) 464-4245 or store2049@theupsstore.com so that we can help provide you options on the best packaging and shipping methods for your large and odd-shaped items.

Question 10

Can you ship electronics?

Accepted Answer

Yes. Electronics often require special packing materials for secure shipment. We offer several retention package solutions that help provide protection when shipping your computer and electronics equipment.

Question 11

Can you ship artwork?

Accepted Answer

Yes. Ask us about our Pack & Ship Guarantee and for the proper packing of fragile and high-value artwork. We carry customized art boxes in a variety of sizes and all the necessary supplies, such as bubble cushioning to help protect your unique items. We can even make custom boxes for those odd-shaped items, and we can help with crating and shipping your large art items.

Question 12

Can you ship golf clubs and other sports equipment?

Accepted Answer

Yes. While you focus on your game, let us assist with the travel logistics of your golf clubs, sports equipment and luggage. We can even help you sign up for delivery updates so you can track a package and see the progress of your gear to its destination.

Question 13

Can you ship luggage to my vacation destination?

Accepted Answer

Yes. We have cost-competitive options for shipping your luggage where it needs to go without airport hassles. Don’t get caught at the airport with overweight or extra baggage, which can cost additional fees. Bring your suitcases to our location, where we will weigh and ship them for you.

Day of the Week	Hours
Monday	8:00 AM - 6:30 PM
Tuesday	8:00 AM - 6:30 PM
Wednesday	8:00 AM - 6:30 PM
Thursday	8:00 AM - 6:30 PM
Friday	8:00 AM - 6:30 PM
Saturday	9:00 AM - 3:00 PM
Sunday	10:00 AM - 3:00 PM

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